Privacy Policy

Introduction

ash-caribou operates as a guided walking expedition service. This privacy policy explains how we collect, use, store, and protect personal information provided by visitors and clients.

We are committed to transparency in data handling and compliance with applicable data protection regulations.

Information We Collect

When you submit a booking request through our website, we collect:

• Your name
• Email address
• Selected route or service
• Any additional information you provide in message fields

We do not collect payment information directly through this website. Financial transactions are processed through secure third-party payment providers.

How We Use Your Information

Personal information is used exclusively for:

• Processing and confirming expedition bookings
• Communicating route details, safety information, and logistical updates
• Responding to inquiries and customer service requests
• Maintaining records required for insurance and liability purposes
• Improving our services based on aggregated, anonymized feedback

Data Storage and Security

Personal data is stored securely on encrypted servers located within the European Economic Area. Access is restricted to authorized personnel who require it to fulfill service obligations.

We retain booking information for seven years to comply with insurance and legal requirements. Marketing communications are retained only while you remain subscribed.

Third-Party Sharing

We do not sell or rent personal information to third parties. Data may be shared only with:

• Insurance providers when required for policy coverage
• Payment processors for transaction completion
• Legal authorities when compelled by law

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through the banner displayed on your first visit.

For detailed information, see our Cookies Policy.

Your Rights

Under applicable data protection laws, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate information
• Request deletion of data (subject to legal retention obligations)
• Object to processing for marketing purposes
• Withdraw consent where processing is based on consent

Contact for Privacy Matters

For questions about this privacy policy or to exercise your data rights, contact us at [email protected] with "Privacy Request" in the subject line.

Policy Updates

This policy may be updated to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to registered users. Continued use of our services after updates constitutes acceptance of revised terms.